Privacy Collection Statement
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Custom Fleet Pty Ltd ACN 005 093 701 (we, us or our) is part of the Element Fleet Management Group (EFM Group) and collects personal information about you when you apply for a product, request any information from us or become our customer. We collect this information for various purposes, including to:
establish, administer, and deliver our products and services to you (such as commercial leasing, novated leasing, vehicle procurement, fleet management, incident response and claims management)
manage our relationship with you and respond to any enquiries or communications
provide and improve our digital services to you, including website and mobile applications, which may involve the use of cookies and analytics tools
conduct marketing activities across our related entities in the EFM Group
comply with our legal, regulatory, and contractual obligations
carry out any other purpose described in our Privacy Policy.
Where we collect personal information from you under specific circumstances that is sensitive information, such as medical record information and criminal record information, this will be for the purpose of providing you with our claims handling and settling service. We take reasonable steps to protect your personal information and ensure it is handled in accordance with the Australian Privacy Principles and other applicable privacy laws. If you do not provide requested personal information, we may be unable to communicate with you, provide (or continue to provide) certain products or services, or respond to your enquiries. We may disclose your personal information to:
our related entities within Australia and overseas
third-party service providers, agents, contractors, and advisers who support our operations, administration, technology, marketing, or service delivery
third-party product and service providers whose offerings we distribute or promote
other parties as permitted or required by law.
Some recipients may be located outside Australia, including (but not limited to) New Zealand, the United States, Canada, Israel, and Mexico. Our Privacy & Credit Reporting Policy contains important information about:
how we collect, use, and disclose your personal information
how you may access and correct the personal information we hold about you
how to opt out of receiving direct marketing
how to make a privacy complaint
how we will respond to and manage your complaint.
If you would like a copy of our Privacy Policy, please contact us.