Accident Management Services

End-to-end driver Accident Claims Management

When accidents happen, we’re here to make the process simple, stress-free, and efficient.

Accidents are stressful for drivers and costly for businesses. That’s why our in-house Accident Management Service (AMS) is designed to make the process simple, fast, and transparent. With national coverage across Australia and New Zealand, we support your drivers from the moment an incident occurs through to claim lodgement, repairs, and recovery.

Why choose our Accident Management Service?

One call, 24/7 support – drivers can contact us anytime on 1300 13 95 55
Complete end-to-end process – from incident assistance to repair, hire car, and recovery.
Expert in-house team – experienced specialists in claims, recoveries, and repairs.
Nationwide repairer network – all repairs covered by a Fleet Lifetime Guarantee.
Proactive risk management – regular reporting and driver coaching to reduce future incidents.
Full visibility – easy-to-use online portal with real-time updates, reporting, and claim tracking.
Reduced downtime and improved driver productivity
Controlled accident costs and centralised billing

How it works

End-to-End Driver Accident Claims Management

1. Incident support

Drivers call our 24/7 support line.

Towing, emergency services, and replacement vehicles arranged if needed.

Step-by-step driver guidance via our Driver Guide or mobile site.

2. Claim lodgement

All details recorded in our system.

Paperless process with photo and video uploads.

Automatic allocation to a preferred repairer.

3. Repair & recovery

Independent quote review to ensure fairness.

Repairs completed by accredited repairers with a Fleet Lifetime Guarantee.

Loan vehicles provided where required.

4. Reporting & Risk Management

Regular reports on incidents, costs, and trends.

Identify high-risk drivers and provide coaching.

Support for ongoing fleet safety and cost reduction.

AU Accident Management Services car on tow truck

Our Accident Management Portal

Using our Accident Management Portal helps to connects driver, repairers, and fleet managers in real-time:

Digital claim forms with upload options.
Automated updates, alerts, and tracking.
Integrated file sharing between repairers and managers.
Simplified recoveries and settlement management.

AU Accident Management Services online portal

Trusted supplier network & quality repairs

We manage a trusted network of repairers and service providers across Australia and New Zealand, all held to strict compliance and quality standards. We cover all makes and models, including luxury and commercial vehicles.

Every supplier meets strict insurance and compliance standards, ensuring safe, reliable, and accountable repairs:

Preferred provider database – National coverage, KPIs in place, detailed quotes, and lifetime warranty while managed by us.
Compliance checked – Insurance, security, and industry body registration.
Metro convenience – Pick-up and drop-off facilities available.
Flexibility – External providers can be used in regional or remote areas.

View from side of concentrated worker of car service checking running gear of automobile. Male mechanic in uniform and gloves standing under car and looking for breakage.

One call is all it takes. We’ll handle the rest.

Contact our Accident Management Services team today to discuss how we can support your fleet.

Call us on 1800 812 681 Email us