Accident Management Services

End-to-end Accident Claims Management

When accidents happen, we’re here to make the process simple, stress-free, and efficient

Accidents are stressful for drivers and costly for businesses. That’s why our in-house Accident Management Service (AMS) is designed to make the process simple, fast, and transparent. With national coverage across Australia and New Zealand, we support your drivers from the moment an incident occurs through to claim lodgement, repairs, and recovery.

Call us anytime on 1300 13 95 55

Why choose our Accident Management Service?

24/7 driver assistance: immediate support is available on 0800 11 63 63
Fully managed process: we oversee everything from incident reporting and repair allocation to replacement vehicles and recoveries.
Dedicated in-house expertise: our experienced claims and repair specialists manage each case with care and precision.
Accredited repair network: repairs are carried out by approved repairers and supported by a Fleet Lifetime Guarantee while under our management.
Forward-looking risk insight: ongoing reporting and targeted driver coaching help reduce repeat incidents.
Complete visibility: our online portal provides live claim updates, reporting and status tracking.
Less downtime and better continuity for your drivers
Improved cost control through consolidated billing

How it works

End-to-End Driver Accident Claims Management

1. Incident support

Drivers log in to our Accident Management portal or call our 24/7 support line.
Towing, emergency services, and replacement vehicles arranged if needed.
Step-by-step driver guidance via our Driver Guide.

2. Claim lodgement

All details are recorded in our system.
Paperless processing with photo and video uploads.
Automatic allocation to a preferred repairer.

3. Repair and recovery

Independent quote review to ensure fair and consistent pricing.
Repairs completed by accredited repairers with a Fleet Lifetime Guarantee.
Loan vehicles provided if required.

4. Reporting and risk management

Regular reports on incidents, costs, and trends.
Identification of higher-risk drivers with targeted coaching support.
Ongoing guidance to strengthen fleet safety and reduce long-term costs.

AU Accident Management Services car on tow truck

Our Accident Management Portal

Our portal connects drivers, repairers and fleet managers in real time, providing clarity and control throughout the process:

Digital claim forms with upload capability.
Automated updates, alerts, and claim tracking.
Integrated file sharing between repairers and managers.
Simplified recoveries and settlement management.

AU Accident Management Services online portal

Trusted supplier network and quality repairs

We manage a trusted network of repairers and service providers across Australia and New Zealand, all held to strict compliance and quality standards. We support all makes and models, including luxury and commercial vehicles.

Every supplier meets rigorous insurance and compliance requirements to ensure safe, reliable and accountable repairs:

Preferred provider database – national coverage with performance standards, detailed quoting and a lifetime warranty while managed by us.
Compliance assurance – insurance, security and industry body registrations verified.
Metro convenience – pick-up and drop-off facilities available.
Regional flexibility – external providers can be engaged in regional or remote areas where required.

View from side of concentrated worker of car service checking running gear of automobile. Male mechanic in uniform and gloves standing under car and looking for breakage.

One call is all it takes. We’ll handle the rest.

Contact our Accident Management Services team today to discuss how we can support your fleet.

Call us on 1300 139 555 (option 2)Email us