Infringements
If your company uses Infringement Management, any fines received will be sent to Custom Fleet to manage on your behalf.
Toll management
Your toll account will be activated within 1 business day of your contract starting
Linkt will send your e-tag within 14 business days
While you wait, video tolling is automatically activated – no video matching fees for the first 14 days
If Custom Fleet are managing your registration, we’ll keep your registration valid for the life of your vehicle's lease.
If you’re managing registration yourself, it’s your responsibility as the driver to make sure vehicle registration is valid.
Note: Driving an unregistered vehicle is illegal and may void your insurance.
Your company’s Fleet Administrator will arrange for your vehicle to be returned to Custom Fleet.
When preparing your vehicle for return, please ensure:
Fuel cards and eTags are returned to your Fleet Administrator.
Service books and manuals are in the glovebox.
All keys/remotes are attached to the one keyring.
For EVs and hybrids include all charging cables.
Cargo blind/barriers (if standard) are left in the vehicle.
The spare wheel, jack and tools are present.
All personal items and data (like GPS or phone contacts) are removed.
The vehicle is clean, tidy and free from personal belongings
If the vehicle has damage:
All accident damage – where a claim has been lodged with an insurance company. please make sure it is repaired before returning your vehicle.
Windscreen damage – where your insurance policy covers for windscreen damage, please ensure the windscreen is replaced prior to return.
Please make a note of any:
Tyre damage
Missing wheel covers or centre caps
Dents, scratches or scrapes on the bodywork
Chips or cracks in the windscreen or other glass
Rips, holes, tears, stains/marks in the interior trim
Note: Any damage beyond fair wear and tear, or missing items, may result in a charge to your company, which could be passed on to you.
At the end of your lease, you may have the option to purchase your vehicle.
It’s a great opportunity to buy a car with a full-service history you already know and trust.
For more information on our Driver Purchase Program, please get in touch with your Fleet Administrator.
For urgent assistance: call us on 1300 139 555
For non-urgent claims: you can use our online claim portal.
Check with your Fleet Administrator to see if you’re covered for 24-hour roadside assistance.
Most new vehicles are covered by the manufacturer’s breakdown service for a limited period. You'll be advised of the applicable program when your vehicle is delivered.
If your employer has included Accident Management Services, we’ll take care of:
Towing
Insurance claims
Repairs and replacement vehicles
Getting you safely to your destination
If your employer has arranged a fuel card, it will arrive 7–10 business days after your vehicle is delivered.
To keep your card secure:
Never leave it in the vehicle
Avoid direct sunlight, as it can warp or damage the card
You can use your card to purchase fuel at participating sites. Just remember to provide your odometer reading every time you fill-up.
If your card is lost, stolen, or damaged, contact your Fleet Administrator immediately and notify Element so we can issue a replacement.
Your employer receives discounted fuel at Shell, Reddy Express and Coles Express. Where possible, refuel at Shell locations.
Need more info?
You're responsible for making sure your vehicle is serviced according to the manufacturer’s schedule (check the handbook in your glovebox).
You can go to any authorised dealership or one of our preferred partners:
Lube Mobile (mobile servicing at your home or office)
Some providers may offer a courtesy vehicle during servicing – check with them when booking.
Be sure to tell the provider it’s a Custom Fleet vehicle – they’ll contact us for approval before starting any work.
If you’re on a fully maintained lease:
You may be eligible for a free relief vehicle if yours is off the road for 24+ hours due to mechanical breakdown (check with your Fleet Administrator)
Tyre replacements, puncture repairs, and general tyre maintenance may also be included
Need tyre help? Refer to the contacts at the top of the page or use the Custom Fleet Drive app.
1300 139 555 enquiries@customfleet.com.au
Marshall Batteries: 1300 306 277
Bridgestone: 13 12 29 Goodyear: 13 18 98 mycar: 1300 772 579
O’Brien’s Glass: 13 16 16 Instant Windscreens: 1300 136 303
What to do in case of an accident
If you're in an accident, we are here to help. Please call our 24hr Driver Support Line on 1300 139 555 - option 2 as soon as possible. If you're not sure whether your lease has the accident management benefit, please check with your company’s Fleet Administrator.
Make sure you're safe, stay calm and follow these steps:
If someone is injured, call 000.
DO NOT ADMIT LIABILITY.
Record the following information
Other driver | Accident details | Witness details (if applicable) |
|---|---|---|
Name Licence number Registration number Address Phone number Vehicle make and model Owner details (if different to driver) Insurer and policy number | Date/time Location Police attendance (Y/N) Police details | Name Address Phone |
If possible, take photos of the scene and vehicles involved.
Lodge your claim via our online claim portal.
For urgent assistance: call 1300 139 555
For non-urgent claims: use our online claim portal.
To start your claim, you’ll need:
Your email address
Vehicle registration number
Incident details (as listed above)
Follow these steps:
Visit the portal and enter your details
Generate a one-time access code
Enter the code to begin your claim
Provide the incident details
Once complete, you’ll receive a confirmation email and we’ll be in touch