Driver Guide

You're responsible for making sure your vehicle is serviced according to the manufacturer’s schedule (check the handbook in your glovebox).

You can go to any authorised dealership or one of our preferred partners:

• MyCar Tyre & Auto

• Bridgestone Tyre & Auto

• Lube Mobile (mobile servicing at your home or office)

Some providers may offer a courtesy vehicle during servicing – check with them when booking.

Be sure to tell the provider it’s a Custom Fleet vehicle – they’ll contact us for approval before starting any work.

If you’re on a fully maintained lease:

• You may be eligible for a free relief vehicle if yours is off the road for 24+ hours due to mechanical breakdown (check with your Fleet Administrator)

• Tyre replacements, puncture repairs, and general tyre maintenance may also be included

Need tyre help? Refer to the contacts at the top of the page or use the Custom Fleet Drive app.

Infringements

If your company uses Infringement Management, any fines received will be sent to Custom Fleet to manage on your behalf.

Toll management

• Your toll account will be activated within 1 business day of your contract starting

• Linkt will send your e-tag within 14 business days

• While you wait, video tolling is automatically activated – no video matching fees for the first 14 days

For urgent assistance: call us on 1300 139 555

For non-urgent claims: you can use our online claim portal.

Check with your Fleet Administrator to see if you’re covered for 24-hour roadside assistance.

Most new vehicles are covered by the manufacturer’s breakdown service for a limited period. You'll be advised of the applicable program when your vehicle is delivered.

If your employer has included Accident Management Services, we’ll take care of:

• Towing

• Insurance claims

• Repairs and replacement vehicles

• Getting you safely to your destination

Your company’s Fleet Administrator will arrange for your vehicle to be returned to Custom Fleet.

When preparing your vehicle for return, please ensure:

• Fuel cards and eTags are returned to your Fleet Administrator.

• Service books and manuals are in the glovebox.

• All keys/remotes are attached to the one keyring.

• For EVs and hybrids include all charging cables.

• Cargo blind/barriers (if standard) are left in the vehicle.

• The spare wheel, jack and tools are present.

• All personal items and data (like GPS or phone contacts) are removed.

• The vehicle is clean, tidy and free from personal belongings

If the vehicle has damage:

• All accident damage – where a claim has been lodged with an insurance company. please make sure it is repaired before returning your vehicle.

• Windscreen damage – where your insurance policy covers for windscreen damage, please ensure the windscreen is replaced prior to return.

Please make a note of any:

• Tyre damage

• Missing wheel covers or centre caps

• Dents, scratches or scrapes on the bodywork

• Chips or cracks in the windscreen or other glass

• Rips, holes, tears, stains/marks in the interior trim

Note: Any damage beyond fair wear and tear, or missing items, may result in a charge to your company, which could be passed on to you.

End of lease process

Visit our Vehicle disposals page to find out more about your options and the process for managing the return or purchase of your lease vehicle.